RAM Tracking are a telematics company who specialise in vehicle tracking devices and software for business vehicles. RAM tracking’s innovation is fuelled by their customers so it’s vital to them to build and maintain a good relationship with their customers throughout their contracts – not just at the point of sale. Here, they spoke with one of their clients Isabel Doyle, Purchasing Co Ordinator at TRAC Engineering, a leading supplier of infrastructure engineering services (and valued customer to RAM Tracking), to gain a deeper insight into their experience with RAM Tracking’s products and services.
RAM Tracking: “What are the main ways in which RAM Tracking helped your business?”
Isabel: “RAM Tracking’s vehicle trackers have certainly increased our visibility over our entire fleet, as well as helping us to save time and headaches with the software’s easy to use reports. The installation of trackers has certainly boosted our efficiency by helping us to plan more efficient routing which in turn, has saved us money on fuel bills. Vehicle Tracking is essential for our business and I’m confident that RAM Tracking will continue to help us save both time and money in the long run especially as our business continues to expand.”
RAM Tracking: “What type of vehicles do you have in your fleet and have you seen a difference in driver behaviour since having the trackers installed?”
Isabel: “We have a fleet consisting of 55 vans and 77 rail plant machines all of which are tracked. Since having the trackers installed we have seen less personal use amongst our van drivers, as well as drivers adopting safer driving habits as they know that with the tracker installed, we can monitor dangerous driving indicators such as speeding, harsh brakes and harsh accelerations.”
RAM Tracking: “Do you use the RAM Tracking App and if so what features stand out to you?”
Isabel: “Yes we do use the RAM Tracking app and find it especially useful on a weekend when we are not in the office, but our fleet is still on the road. That way if there are any out of hours emergencies we can quickly locate our vehicles. Having an instant way to track our vehicles at any time with great visibility are the features that stood out to us most when we first downloaded the app. It’s also extremely easy to use!
RAM Tracking: “What made you pick RAM Tracking to be your vehicle tracking provider?”
Isabel: “We were in the process of switching providers at the time and RAM Tracking stood out to us above competitors with it’s easy to use software and innovative features. We now experience greater visibility and a better reporting style than previous suppliers. Also, the customer service was very good from the outset – everyone is friendly, knowledgeable and helpful.”
RAM Tracking: “Are there any features of the RAM Tracking system that you didn’t originally think you would use but are now using it?”
Isabel: “Yes, the feature we’ve recently starting using is the report to monitor the cost and fuel of the vehicles, as well as the report that shows us how many hours the drivers have worked. These features save us both time and money as they allow us to calculate accurate costs for every job. That way, we can then see how much fuel was used per job and give us an insight into how we can reduce unnecessary costs.”
RAM Tracking: “If you could describe RAM Tracking in three words what would they be?”
Isabel: “Professional, helpful and accessible.”